TRIGEMA Frequently Asked Questions
When trying to reset my password, I receive the message “Please enter a valid e-mail address!”
This message can appear for various reasons. First, please check the entered e-mail address for any spelling errors.
If you have entered everything correctly, but still receive this error message, it could be the case that you never actually set up a customer account with TRIGEMA. Please click here if you would like to create a customer account now. Otherwise, you can set up a customer account during your next order process.
If you still encounter problems regarding this matter, please do not hesitate to contact our customer service: e-Mail: [email protected] Phone: +49 7475 88-0
How can I make changes to my personal information such as my password, my e-mail address or my address?
You can adapt your personal information in your TRIGEMA customer account. Just login to your account here.
You will find the menu in the top right hand corner.
You can change your password in "Account Data".
Delivery/Invoice and e-mail addresses can be changed in "Addresses".
Please do not hesitate to contact our customer service, should you have any further questions: e-Mail: [email protected] Phone: +49 7475 88-0
How can I delete my customer account?
Unfortunately, it is not possible to delete your customer account yourself.
If you would like to have your customer account permanently deleted, please contact our customer service: e-Mail: [email protected] Phone: +49 7475 88-0
How can I unsubscribe to the TRIGEMA Newsletter?
If you want to stop receiving the TRIGEMA Newsletter, then you can unsubscribe here. Just enter the e-mail address on which you receive the Newsletter in the required box and click on submit.
Please do not hesitate to contact our customer service, should you have any further questions: e-Mail: [email protected] Phone: +49 7475 88-0.
Why have I not received an order or shipping confirmation?
Please check your spam file in your e-mail account. To avoid receiving e-mails relating to your TRIGEMA order in your spam file, we suggest adding [email protected] to your e-mail address book.
If you have set up a TRIGEMA customer account, we advise you to log into your account and check the spelling of the e-mail address relating to your account. Furthermore, please check whether the order appears in “My Orders” in your customer account. Should you be unable to find your order there, please re-order or contact your customer service: e-Mail: [email protected] Phone: +49 7475 88-0.
Please note that, if you have placed an order via phone, we do not send order and shipping confirmation e-mails. If you would like to receive order and shipping confirmation e-mails, please tell our customer service when you order.
If you are not redirected to a page that confirms your order and indicates your order number, at the end of your order process, then a technical problem has occurred. In this case, we advise you to re-order and to contact our customer service.
Can I make subsequent changes to my order?
Of course you can make subsequent changes to your order. Please contact our customer service: e-Mail: [email protected] Phone: +49 7475 88-0.
Please note, that we aim to dispatch your order as soon as possible, usually within one working day. Should the order have already been handed over to your chosen carrier, then we cannot make any further changes to your order.
Where can I find the nearest TRIGEMA store?
You can locate the nearest TRIGEMA Store by using our Store Locator. We are looking forward to welcoming you in one of our shops.
You can also order all of our products in our Online-Shop, via e-mail [email protected] or phone +49 7475 88-0.
Is it true, that you only manufacture in Germany?
Of course! We manufacture our garments in our three plants in Baden-Württemberg: Altshausen, Burladingen and Rangendingen.
Burladingen and Rangendingen. If you would like to see a full stage textile production 100% Made in Germany, you can sign up for a factory tour here.