Returns


Within Germany:

  • You can return items within 14 days upon receipt.
  • Please fill in the return slip and enclose it with your parcel.
  • Within Germany you can use the postage label enclosed with your delivery. Please note that if the value of the order kept is € 100.00 or more, no extra postage charges will apply for returns within Germany.
  • Please return the items to the following address:

  • TRIGEMA Inh. W. Grupp e.K.
    Josef-Mayer-Str. 31-35
    72393 Burladingen
    Deutschland

  • If you have already paid for the returned items, we will reimburse you for the respective amount right away.
  • Please note that we only accept returned items that are new, unused and have their original labels attached.
  • If the goods show clear signs of wearing, we have the right not to accept them and will charge you for the goods accordingly.

Outside Germany:

  • You can return items within 14 days upon receipt.
  • Please fill in the return slip and enclose it with your parcel.
  • Please ensure that you stamp your parcel sufficiently, as we do not accept any shipments carriage forward.
  • Please return the items to the following address:

  • TRIGEMA Inh. W. Grupp e.K.
    Josef-Mayer-Str. 31-35
    72393 Burladingen
    Deutschland

  • If you have already paid for the returned items, we will reimburse you for the respective amount right away.
  • Please note that we only accept returned items that are new, unused and have their original labels attached.
  • If the goods show clear signs of wearing, we have the right not to accept them and will charge you for the goods accordingly.

Exchanges


Within Germany:

  • You can exchange items within 14 days upon receipt
  • Please fill in the return slip with your replacement/exchange wishes and enclose it with your parcel.
  • You do not need to order the replacement item(s) separately. We will deal with direct exchanges and respective changes to the invoiced amount. Simply note down your preference on the return/exchange slip and include it in your returns package.
  • Within Germany, you can use the postage label enclosed with your delivery for your returns.
  • Please return the items to the following address:

  • TRIGEMA Inh. W. Grupp e.K.
    Josef-Mayer-Str. 31-35
    72393 Burladingen
    Deutschland

  • Please note that product exchanges for a different size or type can lead to cost reductions or increases.
  • Products purchased in our online shop cannot be exchanged in our retail stores and vice versa.

Outside Germany:

  • You can exchange items within 14 days upon receipt.
  • Please fill in the return slip with your replacement/exchange wishes and enclose it with your parcel.
  • You do not need to order the replacement item(s) separately. We will deal with direct exchanges and respective changes to the invoiced amount. Simply note down your preference on the return/exchange slip and include it in your returns package.
  • Please ensure that you stamp your parcel sufficiently, as we do not accept any shipments carriage forward. Please return the items to the following address:


  • TRIGEMA Inh. W. Grupp e.K.
    Josef-Mayer-Str. 31-35
    72393 Burladingen
    Deutschland

  • If you have already paid for the returned items, we will reimburse you for the respective amount right away.
  • Please note that we only accept returned items that are new, unused and have their original labels attached.
  • If the goods show clear signs of wear, due to continued use, we have the right not to accept them and will charge you for the goods accordingly.


  • Any further questions?

    Should you have any further questions regarding your order, please do not hesitate to contact our service team:
    Tel.: +49 (0) 7475/88 - 0
    E-Mail: bestellservice@trigema.de