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The period commences from the day that you or a third party other than the carrier and indicated by the consumer acquires the goods ordered.
Address for revocation:
TRIGEMA Inh. W. Grupp e.K.
Josef-Mayer-Str. 31-35
72393 Burladingen
Germany
Tel. +49 (0) 7475/88 - 0
Fax. 07475/88-228
E-Mail: [email protected]
You may revocate your order with a clear explanation (via letter by post, telefax, e-mail). You may use the following revocation form:
Download as PDF
Timely dispatch of revocation shall suffice to meet the revocation deadline.
**Exception: We will charge for postage for return (DPD € 5.00 / DHL € 5.50) within Germany, if your order amounted to a value of 100.00 € or more but you have only kept items to a total of less than 100.00 €. For this refund we will use the same payment method that you have used to pay for your order, the only exception being, that we have expressively agreed otherwise. We will not charge you for any extra costs that may arise regarding this refund.
You have to return your order promptly and latest within fourteen days, starting from the day that you have informed us about your revocation, to the following address:
TRIGEMA Inh. W. Grupp e.K.
Josef-Mayer-Str. 31-35
72393 Burladingen
Germany
Outside Germany: Customers will have to pay for the cost of returns.
You will be liable for a diminished value of the goods, if they show clear signs of wearing.
The right of revocation does not apply for goods that have been produced according to individual customer specifications (e.g. individual embroidery).
End of the information about rights of revocation.
For COD payment, an additional charge of 6.95 € applies.
Austria: 7,95 € (DPD)
Free delivery within the EU: provided that you purchase and keep items of a value of min. 100,00 €.
We charge a handling fee of 2.50 € if we are requested to send a voucher by post.
Returning goods within Germany: you can return goods within 14 days of receiving them and use the postage label enclosed with your delivery for the return. If the value of the order kept is € 100.00 or more, no extra postage charges will apply for returns within Germany. Please note that we only accept prepaid packages.
Returning goods from outside Germany: you can return goods within 14 days of receiving them. The customer pays for return shipment. Please note that we only accept stamped packages.
Plus customs clearance. The value depends on the value of the items purchased. You will receive a bill from customs.
Non-EU-Country: custom and excise duties will apply.
The customer pays for all shipping costs. Please note that in the case of returns, we only accept stamped packages.
In addition to our standard delivery options (DPD and DHL), we offer DPD Express as a special service for deliveries within Germany. Please not the delivery times and shipping costs below:
Exceptions
*Based on the bank holidays applicable in the German federal state of Baden-Württemberg.
Unfortunately parcel services do not carry out deliveries on bank holidays. In this case you can expect your delivery on the following weekday. If you order on a weekend or bank holiday, you can expect your delivery to arrive on the second following working day.
Express orders cannot be delivered to a DHL Packstation.
It is not possible to use the following payment options in combination with express delivery: Prepayment, Cash on Delivery, Direct Debit.
For security reasons and to preclude credit card misuse, we will only dispatch orders once we have received positive feedback from the respective financial institution. Therefore, it can seldom be the case, that the delivery time is prolonged by one day. In this case, we would then of course only charge you the respective standard delivery price.
We do not accept cash discount deductions.
The payment option “Direct Debit” requires a positive credit rating. For this purpose, your address and solvency data will be submitted according to legal regulations to: Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, e-Mail: [email protected]. The buyer will inform his bank, that in case of default or revocation of the direct debit, the bank is required to disclose the buyer’s account and contact details with TRIGEMA Inh. W. Grupp e.K. Incurred expenses (incl. collection costs, default interest, expenses and handling costs) due to the revocation of payment or due to insufficient funds on the account will be charged to the customer. Furthermore, TRIGEMA Inh. W. Grupp e.K. is entitled to invoice reminder fees of 5.00 €.
We do not deliver goods on credit.
Click here for further information regarding our payment methods and possible extra charges, depending on the payment method.
1. Conclusion of a contract
The purchase contract is concluded upon acceptance of your order by TRIGEMA and shipping of the goods, or notification of dispatch. All contracts between customers and TRIGEMA are made in German or English and are subject to German law.2. Delivery
All orders will be delivered straight to your door by DPD or DHL or FedEx. We reserve the right to restrict deliveries to normal end-consumer quantities. Most deliveries are made within five working days. If dispatch is delayed, we will contact you as soon as we become aware of this.3. Damages in transit
Please inspect the goods upon receipt to ensure that your delivery is complete and that no goods are defective. If you detect any damage to the packaging, please notify the carrier company immediately and do not accept the delivery. If the packaging shows no damage but the goods are defective, please also notify the carrier company as soon as possible. In both cases, please also contact us (phone: +49 (0) 7475/88-0). If you assign your claim against the carrier company to us, we will make a full refund for the damaged items.4. Guarantee
The statute of limitation for claims of defects is two years from the date of delivery or receipt of the goods by the buyer.5. Compensation delivery and product description
Should the goods ordered by you not be available for shipping, we will notify you immediately and refund your payment for these goods. The content of our website has been carefully checked. The colours of depicted items might vary slightly from those of the actual product.6. Revocation
6.a Right of revocation
You can rescind your contractual declaration in writing (e.g. by letter, fax or email) or by phone within 14 days without the need to give any reasons.The period commences from the day that you or a third party other than the carrier and indicated by the consumer acquires the goods ordered.
Address for revocation:
TRIGEMA Inh. W. Grupp e.K.
Josef-Mayer-Str. 31-35
72393 Burladingen
Germany
Tel. +49 (0) 7475/88 - 0
Fax. 07475/88-228
E-Mail: [email protected]
You may revocate your order with a clear explanation (via letter by post, telefax, e-mail). You may use the following revocation form:
Download as PDF
Timely dispatch of revocation shall suffice to meet the revocation deadline.
6b. Consequences of revocation
In the event that you withdraw from your contract, we are obliged to refund all of your payments** promptly and latest within fourteen days, starting from the day that we have received your revocation.**Exception: We will charge for postage for return (DPD € 5.00 / DHL € 5.50) within Germany, if your order amounted to a value of 100.00 € or more but you have only kept items to a total of less than 100.00 €. For this refund we will use the same payment method that you have used to pay for your order, the only exception being, that we have expressively agreed otherwise. We will not charge you for any extra costs that may arise regarding this refund.
You have to return your order promptly and latest within fourteen days, starting from the day that you have informed us about your revocation, to the following address:
TRIGEMA Inh. W. Grupp e.K.
Josef-Mayer-Str. 31-35
72393 Burladingen
Germany
Outside Germany: Customers will have to pay for the cost of returns.
You will be liable for a diminished value of the goods, if they show clear signs of wearing.
The right of revocation does not apply for goods that have been produced according to individual customer specifications (e.g. individual embroidery).
End of the information about rights of revocation.
7. Validity of prices
The prices quoted on our website are end-consumer prices. These prices include the applicable VAT and are valid until further notice. We shall not be liable for correctness of the published prices but endeavor of course to quote only correct prices.8. Delivery costs
8a. Within the EU
Germany: 5,00 € (DPD) / 5,50 € (DHL)For COD payment, an additional charge of 6.95 € applies.
Austria: 7,95 € (DPD)
Free delivery within the EU: provided that you purchase and keep items of a value of min. 100,00 €.
We charge a handling fee of 2.50 € if we are requested to send a voucher by post.
Returning goods within Germany: you can return goods within 14 days of receiving them and use the postage label enclosed with your delivery for the return. If the value of the order kept is € 100.00 or more, no extra postage charges will apply for returns within Germany. Please note that we only accept prepaid packages.
Returning goods from outside Germany: you can return goods within 14 days of receiving them. The customer pays for return shipment. Please note that we only accept stamped packages.
8b. Outside the EU
Switzerland: 17.50 € (DHL), this includes additional service fees.Plus customs clearance. The value depends on the value of the items purchased. You will receive a bill from customs.
Non-EU-Country: custom and excise duties will apply.
The customer pays for all shipping costs. Please note that in the case of returns, we only accept stamped packages.
8c. Special Delivery Option
1. DPD ExpressIn addition to our standard delivery options (DPD and DHL), we offer DPD Express as a special service for deliveries within Germany. Please not the delivery times and shipping costs below:
| Order | Delivery | Cost |
| Monday by 14:00 h | Tuesday by 12:00 h | 16,00€ |
| Tuesday by 14:00 h | Wednesday by 12:00 h | 16,00€ |
| Wednesday by 14:00 h | Thursday by 12:00 h | 16,00€ |
| Thursday by 14:00 h | Friday by 12:00 h | 16,00€ |
| Friday by 14:00 h | Saturday by 12:00 h | 31,00€ |
Exceptions
| Order | Delivery | Cost |
| Bank holiday** / weekend | The second following working day by 12:00 h | 16,00€ |
| Day before a bank holiday** | Next working day by 12:00 h | 16,00€ |
Unfortunately parcel services do not carry out deliveries on bank holidays. In this case you can expect your delivery on the following weekday. If you order on a weekend or bank holiday, you can expect your delivery to arrive on the second following working day.
Express orders cannot be delivered to a DHL Packstation.
It is not possible to use the following payment options in combination with express delivery: Prepayment, Cash on Delivery, Direct Debit.
For security reasons and to preclude credit card misuse, we will only dispatch orders once we have received positive feedback from the respective financial institution. Therefore, it can seldom be the case, that the delivery time is prolonged by one day. In this case, we would then of course only charge you the respective standard delivery price.
9. Administrative Cost Agreement
If the value of the order kept is € 100.00 or more, no extra postage charges will apply for returns within Germany.10. Payment
The goods can be paid for by COD, Amazon Payments, cash in advance, direct debit, Sofortüberweisung, paydirekt, PayPal or credit card (American Express, Visa, Master Card).We do not accept cash discount deductions.
The payment option “Direct Debit” requires a positive credit rating. For this purpose, your address and solvency data will be submitted according to legal regulations to: Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, e-Mail: [email protected]. The buyer will inform his bank, that in case of default or revocation of the direct debit, the bank is required to disclose the buyer’s account and contact details with TRIGEMA Inh. W. Grupp e.K. Incurred expenses (incl. collection costs, default interest, expenses and handling costs) due to the revocation of payment or due to insufficient funds on the account will be charged to the customer. Furthermore, TRIGEMA Inh. W. Grupp e.K. is entitled to invoice reminder fees of 5.00 €.
We do not deliver goods on credit.
Click here for further information regarding our payment methods and possible extra charges, depending on the payment method.
11. Reservation of proprietary rights
All goods remain our property until payment is received in full.
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In addition, we also collect and process address and order details for our own marketing purposes and, if necessary, share it with third parties. When processing your data, we take care to protect your privacy in line with all applicable legal provisions.
The personal data we collect in connection with TRIGEMA newsletter subscriptions is stored and evaluated individually. We assure our customers that all information they provide is treated confidentially, as required by all applicable data protection regulations and will not be passed on to any third parties. You can revoke your agreement to receiving our newsletter at any time by unsubscribing on our website or clicking on the unsubscribe link that is included at the bottom of each newsletter.
The personal data we collect in connection with TRIGEMA newsletter subscriptions is stored and evaluated individually. We assure our customers that all information they provide is treated confidentially, as required by all applicable data protection regulations and will not be passed on to any third parties. You can revoke your agreement to receiving our newsletter at any time by unsubscribing on our website or clicking on the unsubscribe link that is included at the bottom of each newsletter.
If requested, we will inform free of charge of the data we stored about your person or your pseudonym. If you want to send us a corresponding request, please send a message to [email protected]. We are required by law to correct, block or delete any data we have stored about you, if you have submitted a request to that effect.
Please note: You can protest or revoke your approval to the use, processing and transfer of your data for marketing purposes at any time by sending a notification to that effect to
TRIGEMA Inh. W. Grupp e.K.
Josef-Mayer-Str. 31-35
72393 Burladingen
Germany
Once we have received your protest/revocation, we will immediately cease to use and process the corresponding data for marketing purposes and refrain from sending you any more advertising material.
Our website includes tracking tools that enable us to collect and store data for marketing and web optimisation purposes. We use the data we gather for creating user profiles under a pseudonym. You can protest the collection and storage of your data and at any time with effect for the future. The tracking tool used on our website are Econda and Google Analytics.
Unless we have your expressed consent to do so, we will not use our tracking tools to gather personal data without your knowledge, share such data with third-party providers and marketing platforms or link this data to your personal information (name, address, etc.).
http://www.econda.de/econda/datenschutz/widerruf-datenspeicherung.html
Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).
If you do not choose to participate in tracking, you can reject the cookie. You can do this either via a browser setting that deactivates the automatic setting of cookies generally, or you can set your browser to block cookies from the domain “googleleadservices.com”.
Please note: You may not delete the opt-out cookies for as long as you do not wish Google to record your measured data. Once you have deleted all your cookies in the browser, you must reset the relevant opt-out cookie.
Further information on Google’s privacy policy:
https://www.google.com/intl/en/policies/privacy/.
Certain PC and web access configurations (e.g. browser settings, provider configuration, firewalls, etc.) might block access to the SSL server. If necessary, verify that your firewall and browser are configured properly and check if your provider supports SSL.
To use our shopping basket, you must (temporarily/permanently) enable cookies. Another option is to order by phone or fax. You can reach us by phone Monday through Thursday between 8 am and 5 pm (on Fridays, between 8 am and 3:30 pm) at +49 (0) 7475/88 - 0, or send a fax to +49 (0) 7475/88 - 228.
Data Privacy
Your satisfaction is TRIGEMA's highest priority. As we want you to feel secure when you shop in our online shop, we have made the protection of your privacy our first and foremost task. Our data protection policy is in line with the provisions of the German Data Protection Act (BDSG) and the German Telemedia Act (TMG). All data related to your person is treated with the utmost confidentiality. All data necessary to process business transactions will be stored and transferred to other companies/shipping services only to the extent necessary for the completion of your order. For the purpose of checking your creditworthiness and solvency, your address and solvency data will be submitted to other corporate trading companies and corporate service providers and, if necessary, to the General Credit Protection Agency (Schufa) and other information services. You can revoke your consent at any time with immediate effect.In addition, we also collect and process address and order details for our own marketing purposes and, if necessary, share it with third parties. When processing your data, we take care to protect your privacy in line with all applicable legal provisions.
The personal data we collect in connection with TRIGEMA newsletter subscriptions is stored and evaluated individually. We assure our customers that all information they provide is treated confidentially, as required by all applicable data protection regulations and will not be passed on to any third parties. You can revoke your agreement to receiving our newsletter at any time by unsubscribing on our website or clicking on the unsubscribe link that is included at the bottom of each newsletter.
The personal data we collect in connection with TRIGEMA newsletter subscriptions is stored and evaluated individually. We assure our customers that all information they provide is treated confidentially, as required by all applicable data protection regulations and will not be passed on to any third parties. You can revoke your agreement to receiving our newsletter at any time by unsubscribing on our website or clicking on the unsubscribe link that is included at the bottom of each newsletter.
If requested, we will inform free of charge of the data we stored about your person or your pseudonym. If you want to send us a corresponding request, please send a message to [email protected]. We are required by law to correct, block or delete any data we have stored about you, if you have submitted a request to that effect.
Please note: You can protest or revoke your approval to the use, processing and transfer of your data for marketing purposes at any time by sending a notification to that effect to
TRIGEMA Inh. W. Grupp e.K.
Josef-Mayer-Str. 31-35
72393 Burladingen
Germany
Once we have received your protest/revocation, we will immediately cease to use and process the corresponding data for marketing purposes and refrain from sending you any more advertising material.
Our website includes tracking tools that enable us to collect and store data for marketing and web optimisation purposes. We use the data we gather for creating user profiles under a pseudonym. You can protest the collection and storage of your data and at any time with effect for the future. The tracking tool used on our website are Econda and Google Analytics.
Unless we have your expressed consent to do so, we will not use our tracking tools to gather personal data without your knowledge, share such data with third-party providers and marketing platforms or link this data to your personal information (name, address, etc.).
a. Webtracking
b. Econda
In order to optimise and customize the use of this website, we use the services and technology of econda GmbH (http://www.econda.de) to collect and analyse anonymous data. This data is used to compile user profiles using pseudonyms. For this purpose, this website uses cookies which allow for the re-recognition of Internet browsers. User profiles will not be matched with the data of the pseudonym client without their personal consent. IP-addresses received, are immediately made unrecognisable upon receipt and therefore it is not possible to match them with the user profiles. Visitors of this website can object to this data collection and storage at any time.http://www.econda.de/econda/datenschutz/widerruf-datenspeicherung.html
c. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).
d. Google Remarketing
We also use the targeting technology Google Remarketing of Google Inc., USA on our website. This technology allows us to address internet users who have visited our website with targeted product recommendations in the form of advertising banners on the websites of the Google partner network. Such advertising banners are displayed on our partners’ sites with the help of cookies and an analysis of your use of the sites in the past. This analysis is conducted under a pseudonym; no usage profiles are merged with your real name. You may object to the collection of the data by Google Inc. at any time under the link: http://www.google.com/settings/ads/onweb/?hl=de.e. Google AdWords Conversion Tracking
Our website uses Google conversion tracking. If you accessed our website via an advert placed by Google, Google AdWords will save a cookie on your computer. The cookie for conversion tracking will be set when a user clicks on an advert placed by Google. These cookies become invalid after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie is still valid, we and Google can recognise that the user has clicked on the advert and has been taken to this page. Every Google AdWords customer has a different cookie. This allows the cookies to be tracked via the websites of AdWords customers. The information collected from conversion cookies serves to compile conversion statistics for AdWords customer who have opted to use conversion tracking. The customer receives information on the total number of users who have clicked on their advert and who have been taken to a page with a conversion tracking tag. They do not receive any information that would allow users to be personally identified.If you do not choose to participate in tracking, you can reject the cookie. You can do this either via a browser setting that deactivates the automatic setting of cookies generally, or you can set your browser to block cookies from the domain “googleleadservices.com”.
Please note: You may not delete the opt-out cookies for as long as you do not wish Google to record your measured data. Once you have deleted all your cookies in the browser, you must reset the relevant opt-out cookie.
Further information on Google’s privacy policy:
https://www.google.com/intl/en/policies/privacy/.
f. Be On the safe side
We employ state-of-the-art technology to protect your private data. The SSL - Extended Validation transmission we use guarantees encryption with up to 256 bits at a minimum encryption of 128 bits. We, thereby, ensure that your personal data will remain inaccessible for any third parties. When used in highly-secure browsers, Extended Validation will be indicated by a green address bar.Certain PC and web access configurations (e.g. browser settings, provider configuration, firewalls, etc.) might block access to the SSL server. If necessary, verify that your firewall and browser are configured properly and check if your provider supports SSL.
To use our shopping basket, you must (temporarily/permanently) enable cookies. Another option is to order by phone or fax. You can reach us by phone Monday through Thursday between 8 am and 5 pm (on Fridays, between 8 am and 3:30 pm) at +49 (0) 7475/88 - 0, or send a fax to +49 (0) 7475/88 - 228.
g. Choose your password carefully
You should pick a password that is composed of at least 6 characters. It should not contain any known name fragments or other information that could be attributed to your name (i.e. refrain from including your first or last name, your date of birth or parts of your phone number or email address, etc.). You should never use a login name and password that are identical.Address
TRIGEMA W. Grupp KG
Josef-Mayer Str. 31-35
72393 Burladingen
Deutschland
Phone:
+49 (0) 7475/88 - 0
Facsimile:
+49 (0) 7475/88 - 228
Email:
[email protected]
Availability:
Mon-Thu 8:00 - 17:00
Fri 8:00 - 15:30
+49 (0) 7475/88 - 0
Facsimile:
+49 (0) 7475/88 - 228
Email:
[email protected]
Availability:
Mon-Thu 8:00 - 17:00
Fri 8:00 - 15:30