Help & frequently asked questions

On the product page, select the color, size and quantity and place the item in the shopping cart.
There you can check your selection, adjust quantities or variants, remove items and enter an existing voucher or promotional code.

Then you enter the billing and delivery address, select shipping and payment method, check all information and complete the order using the order button for a fee. For more information, see Ordering and Shipping.

Yes, you can order without a permanent customer account.
In the ordering process, select the guest order and enter the data required for delivery, communication and payment.

A customer account is not a requirement for the purchase, but it makes it easier to manage subsequent orders and saved addresses.

Open the shopping cart and adjust the desired quantity of the item there.
If you would like to change the size or color, remove the item from the shopping cart and select the appropriate variant again on the product page.

Then update the shopping cart so that the total amount is recalculated.

Use a wish list if it is offered in our online shop and for your customer account.
An item in the shopping cart is not automatically reserved.

Availability, price and color can change until the order is completed. To ensure a safe order, the purchase should therefore be completed completely.

No, an item is generally not reserved by placing it in the shopping cart.
Your selection will only be sent to us once the order has been successfully placed.

If sizes or colors are in high demand, an item may be sold out in the meantime.

Changes are only possible as long as the order has not yet been processed for shipping or handed over to the parcel service.
Please contact our customer service as soon as possible and have your order number ready.

Our customer service is available Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:30 p.m. at +49 7475 88-0 and by email to bestellservice@trigema.de.

A cancellation can only be checked as long as the order has not yet been shipped or individually manufactured.
Contact our customer service immediately.

If a cancellation is no longer possible, the statutory cancellation and return conditions apply to regular standard goods. Personalized items are excluded.

Orders that have already been completed cannot usually be automatically merged into one order.
Fast processing and separate payment or shipping data can prevent merging.

Contact our customer service immediately after ordering. A summary cannot be guaranteed.

Yes, our order service also accepts orders by telephone or email.
Have the item number, color, size, quantity, delivery address and desired payment method ready.

Our customer service is Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:30 p.m. at +49 7475 88-0 and by email to bestellservice@trigema.de.

After successful completion, a confirmation page with the order number is usually displayed and an order confirmation is sent.
If the email is missing, also check the spam folder.

If no order number was displayed and you cannot find an order in the customer account, contact our customer service before sending the same order again.

Check spam folders, spelling of the email address and, if necessary, the order overview in the customer account.
Telephone orders are not always automatically confirmed by email.

If it remains unclear whether the order has been received, please contact our customer service with your name, address and approximate order time.

The order number can be found in the order confirmation, on the invoice and in the delivery documents.
If you have a customer account, it can also appear in the order overview.

If it cannot be found, our customer service can search for the order using your contact details and other information.

A customer account makes recurring orders and the management of saved addresses easier.
Depending on the account function, assigned orders and personal data can also be viewed there.

Ordering as a guest is still possible.

Open the registration or select the option to open an account during the ordering process.
Enter the required contact and access details and follow the instructions for verification.

You can register via Create a customer account.

Check the spelling and use the exact address with which the account was created.
If it is still not recognized, a customer account may never have been created or the order was placed as a guest.

If there is certainly an account, our customer service will help check access.

Request a new password link and only use the most recently sent email.
Older links may be invalid for security reasons.

Also check the spam folder and, if possible, open the link in the same browser in which you started the request.

Log in to the customer account and open the area for personal access data.
Use a separate, sufficiently strong password that you do not use for other services.

If it is not possible to log in, use password recovery.

You can edit saved contact details after logging into your customer account.
Changes to an order that has already been completed will not be automatically applied.

For an ongoing order, you must immediately inform our customer service separately.

An order completed before registration or as a guest is not always subsequently assigned to an account.
What is decisive is how the order was created when the order was completed.

The order confirmation and invoice remain valid regardless.

To delete your account, contact our customer service.
Independent deletion of the customer account is currently not planned.

Further information on deletion, information and correction can be found in the Privacy policy.

Enter your email address in the newsletter form provided and confirm your registration in the email sent.
Only with this confirmation will the registration be completed.

Check the spam folder if the confirmation email does not appear within a short time.

Check the email address you entered and the spam or advertising folder.
The address may have already been confirmed or the email may have been filtered by the provider.

If necessary, request registration again or contact our customer service.

Use the unsubscribe link at the end of a newsletter or the central unsubscribe page.
Enter the exact email address to which the newsletter will be delivered.

To unsubscribe from the newsletter, click on the link.

Deregister the previous address and then register the new address.
This avoids both addresses being contacted in parallel.

Changing the account email address does not necessarily automatically adjust an existing newsletter subscription.

According to our current terms and conditions, regular delivery takes place within five working days.
Internal processing can be quicker, but the actual delivery also depends on the parcel service and delivery location.

If there are different details in the checkout or in the order confirmation, the information stated there applies.

Standard shipping with DHL or DPD currently costs 5.50 euros.
From an order value of 150 euros, standard shipping within Germany is currently free of charge.

Express shipments can be excluded from this. The current information under Order and Shipping.

We ship orders with DHL or DPD depending on the shipping method selected.
The actually available options will be displayed to you during the ordering process.

DPD Express can be offered for express deliveries within Germany.

If several shipping methods are offered in the checkout, you can select the desired parcel service there.
The selection can depend on the delivery country, the address, the shopping cart and the selected payment method.

Once the order has been completed, the parcel service can usually no longer be changed.

Open the shipment tracking link in your shipping confirmation.
There you will see the current status with the responsible parcel service.

If only an electronic announcement is initially visible, the package may not have been scanned at the first distribution center.

There may be several hours between individual scans or even longer periods on weekends.
An unchanged status does not necessarily mean that the package is lost.

If the display remains unusually long, send the order number and tracking number to our customer service.

Yes, DPD Express can be selected for deliveries within Germany.
Order deadline, delivery day, price and available payment methods depend on the day of the week, public holidays and the order situation.

Express orders cannot be delivered to a packing station. Check current conditions at Express Shipping.

Delivery to a Packstation is only possible if the corresponding DHL shipping method is offered in the checkout and the address details are entered correctly.
A Packstation is not possible for DPD Express.

Enter the postal number and Packstation number in the address fields provided.

Whether direct delivery to a parcel shop is possible depends on the shipping method offered in the checkout.
Only use addresses and formats that the respective parcel service supports.

Alternatively, redirection options from the parcel service may be available after shipping.

Contact our customer service immediately if the delivery address needs to be corrected.
A change is only possible as long as the order has not yet been processed or shipped.

Once it has been handed over to the parcel service, we can no longer guarantee a change.

The parcel service can make another delivery attempt, leave the parcel at an agreed location or take it to a parcel shop or branch.
You can see the specific procedure in the shipment tracking.

Please note the collection deadline so that the parcel is not sent back to us.

If the shipment cannot be delivered, it is usually returned to us.
Contact our customer service to clarify the further procedure and possible redelivery.

Additional shipping costs may arise if the address was incorrectly specified when ordering.

Check the storage location, mailbox, hallway, neighbors and the detailed view of the shipment tracking.
Also ask other household members.

If the package cannot be found, inform us and the parcel service promptly with the order number, delivery address and tracking number.

Document the packaging and contents immediately with photos.
If possible, point out the damage to the delivery person and keep the packaging and shipping label.

Then report the damage to our customer service with the order number and pictures.

Yes, we deliver to Austria.
In our current shipping overview, shipping costs are 8.80 euros.

Shipping prices and exemption limits can be adjusted. Before purchasing, check the information under international shipping costs.

Yes, deliveries to Switzerland and Liechtenstein are possible.
Shipping costs for Switzerland are currently 13.95 CHF.

As these countries do not belong to the European Union, additional customs or import regulations may apply.

Yes, we deliver to selected delivery addresses within the European Union.
Available countries and shipping costs are displayed in the checkout and on our shipping page.

According to the current status, EU-wide shipping free of charge for standard shipping applies from a gross goods value of 150 euros. Exceptions and updates are possible.

Customs duties, import sales tax and other charges depend on the destination country, value of the goods and local regulations.
These costs are not always charged by us or shown in the shop price.

Inform yourself before ordering from the relevant customs authority in your country.

The combinations of delivery country, billing address and payment method permitted in the checkout are decisive.
Not every payment method is available for every country.

Our shop will show you the possible options for your information.

Depending on the order, PayPal, SEPA direct debit, Amazon Pay, Visa, Mastercard and advance payment are available to choose from.
The payment methods actually available are displayed in the checkout.

Individual options may depend on the country of delivery, order value or a technical or credit-related check. Details can be found under Payment methods.

A classic payment on account is currently not mentioned as a regular payment method in our online shop.
Choose one of the alternatives offered in the checkout.

Special conditions may apply to corporate customers, which will be clarified directly with trigema Business.

Select PayPal in the checkout and then confirm the payment in your PayPal account.
After successful return to the shop, the order completion should be fully confirmed.

Do not close the browser window before the confirmation has been displayed.

With the SEPA direct debit, you grant direct debit authorization for the specified current account.
The prerequisite is correct bank details, sufficient account funds and, if necessary, a successful identity or credit check.

The debit is made in accordance with the conditions stated on the payment page, usually in connection with shipping.

Yes, as long as Amazon Pay is displayed in the checkout.
You use the address and payment information stored in your Amazon account.

It is not absolutely necessary to have your own customer account with us.

According to the current payment overview, Visa and Mastercard are accepted.
The card must be activated for online payments and, if necessary, your bank’s security procedure.

Check the card holder, number, validity and check digit carefully.

The credit card will be charged according to the information on the payment page after the order process has been completed.
A temporary reservation or delayed display may depend on the card provider.

If an order is canceled, first check whether there is actually a booking or just a reservation.

After ordering, transfer the total amount to the account provided, stating the order number.
Shipping will be arranged after full payment has been received.

If payment is not received within 30 days, the order can be canceled. Only use the official bank details from order information or payment page.

Yes, we provide separate PostFinance bank details for payments from Switzerland and Liechtenstein.
Use the data that is shown to you in the checkout or in the order information.

This will help you avoid unnecessary foreign fees or delayed allocation.

Check account funding, card approval, expiry date, security confirmation and the data entered.
A technical or credit-related check can also lead to a payment method not being offered.

Try another payment method available in the checkout or contact the bank, payment provider or our customer service.

First check whether it is a final booking or just a temporary reservation.
Check the order confirmation, spam folder and customer account.

If anything is unclear, send our customer service the payment date, amount, email address used and, if necessary, an anonymized booking reference.

The invoice is provided with the order or delivery documents and, depending on the process, can also be available digitally.
Check the package, emails and, if necessary, your customer account.

If you need a copy, contact our customer service with the order number and billing address.

Notify our customer service team of any necessary corrections as early as possible.
After an order has been completed and booked, changes may no longer be possible for tax and technical reasons.

Changing the address in the customer account does not automatically change an invoice that has already been issued.

Repayments are generally made using the same means of payment that was used for the order.
Receipt may require additional time depending on the bank or payment service provider.

If payment is made in advance, suitable bank details may be required for the repayment.

Select the desired amount on the voucher page and complete the purchase.
The voucher will be sent by email based on current information.

You can find all available values ​​under trigema vouchers.

Our gift vouchers can be redeemed in our online shop and in our test stores.
Enter the voucher code in the field provided or present it in the store.

Other redemption conditions may apply to promotional codes.

According to the information on our current voucher page, a gift voucher is valid for three years from purchase.
The conditions that apply when purchasing the voucher are decisive.

Keep the voucher email and the code carefully.

Whether several codes can be used at the same time depends on the respective conditions and the shop function.
Promotional codes often cannot be combined with each other.

The shopping cart shows whether the code entered was accepted.

Check spelling, validity period, minimum order value, excluded items and possible combination restrictions.
Remove accidentally copied spaces.

If the problem persists, send the code, shopping cart contents and a screenshot to our customer service.

Consumers generally have a cancellation period of 14 days from receipt of the goods.
The goods should be returned within the stipulated period and carefully packaged.

Binding information can be found in the Terms and Conditions and cancellation instructions.

Fill out the return slip, pack the unused goods with original labels and use the intended return procedure.
Enclose the documents so that the order can be clearly assigned.

The current steps can be found under Returns and exchanges.

Create the returns label online with the order number and postal code.
Use the data from the original order.

You can access the portal via Request a returns label.

On our current returns page we state a returns flat rate of 2.50 euros, which will be offset against the refund.
Since fees can be adjusted, the linked service page is relevant.

Check the current information under Returns and exchanges.

We currently charge a flat rate of CHF 13.95 for returns from Switzerland and Liechtenstein.
According to current information, this will be deducted from the refund amount.

Please also note the country-specific shipping and customs information.

Returns from other countries must be sufficiently franked in accordance with the current information.
Customers generally bear the direct return costs unless different regulations apply.

Contact our customer service in advance if the procedure for your country is not clear.

The goods should be returned new, unused, clean and with the original labels.
Only try on clothing as you would in a store.

A loss in value may be taken into account in the event of use, damage or missing components.

An exchange can be requested using the returns slip.
Enter the desired item number, color and size clearly.

The replacement depends on availability. Price differences may result in an additional payment or refund.

A replacement with another item can always be requested.
State your request clearly on the return slip.

If the desired item is not available or cannot be offset, a refund may be made and a new order is required.

Several returns should only be sent together if each order can be clearly assigned with its own documents.
Include the order number and return information for each order.

If you are unsure, a separate return is clearer and reduces assignment errors.

No, according to the information on our current returns page, goods ordered online cannot be exchanged in one of our test stores.
Use the returns process in our online shop.

Conversely, goods purchased in stationary stores are processed directly via the respective test store.

No, goods from a test store should be complained about or exchanged there or via the stationary purchasing channel.
our online shop and our test stores use separate processes.

Bring proof of purchase with you if possible.

No, items that are clearly personalized or made according to customer specifications are excluded from regular cancellation and exchange.
These include, for example, items with a name, desired text or individual motif.

An actual material, workmanship or personalization error can of course be complained about.

For sealed goods that are not suitable for return for health or hygiene reasons, the right of withdrawal may be excluded after the seal has been removed.
The type of item and legal conditions are decisive.

Check the instructions on the product as well as the cancellation conditions.

The refund will be initiated after receipt and inspection of the return or after appropriate proof of shipping.
We can withhold the refund until the goods have been received or proof has been received.

Banks and payment service providers may then require additional booking days.

In the event of a complete, effective cancellation, the statutory standard shipping costs will be taken into account in accordance with the applicable conditions.
Additional costs for an expressly selected more expensive shipping method can be excluded.

In the case of partial returns or voluntary exchange requests, the specific conditions of the order apply.

The return address is: trigema W. Grupp KG, Josef-Mayer-Str. 31–35, 72393 Burladingen, Germany.

If possible, use the return label provided for your delivery country and check the current returns page.

Create the return label again and place a written assignment with the order number, name, address and desired process in the package.

If you are unsure, contact our customer service before shipping.

Check the order number, zip code and PDF display in the browser.
Try a current browser or reload the file.

If the label still cannot be created, contact our customer service with the order number and screenshot.

Inform us clearly within the deadline that you are revoking the contract.
The declaration can be made, for example, by email or letter.

The sample revocation form can be used, but is not mandatory.

Report the defect to our customer service with the order number, item number, description of the error and meaningful photos.
Keep the item and the purchase documents until clarification is made.

A complaint must be distinguished from a voluntary return. Your statutory warranty rights remain in effect.

The statutory limitation period generally applies to statutory claims for defects.
Our Terms and Conditions generally state two years from delivery for goods.

The current Terms and Conditions and the statutory regulations are binding.

Compare delivery, invoice and order confirmation and report the discrepancy to our customer service.
State the item ordered and the item received.

Do not return incorrectly delivered goods at your own expense until the further process has been clarified.

First check the invoice, shipping confirmation and package contents completely.
Some orders may be shipped in multiple packages.

If the item is still missing, report the order number, missing item and the condition of the package to our customer service.

Inform our customer service and keep the additional goods unused.
We will inform you of how to proceed.

Do not return the goods without coordination and at your own expense.

If possible, contact the test store where the item was purchased.
Bring proof of purchase, item and a description of the defect.

The stationary purchase will be processed separately from our online shop.

A complaint can also be examined if the purchase is otherwise traceable.
Order number, bank statement, customer account, label or other proof of purchase are helpful.

Without proof, the assignment and legal examination can be more difficult.

First check the care label and document the washing temperature, program, drying and original dimensions.
Textiles may show minor changes due to the material and care.

If you suspect a defect despite correct care, send photos, item number and information about the washing process to our customer service.

Observe the care label, color sorting and detergent instructions and document the change.
Wash new, intensive colors separately if this is recommended for the item.

If there are significant changes despite correct care, our customer service can check the case.

Take a photo of the affected area and report the damage with purchase data and item number.
If possible, do not change or repair the area before the inspection.

This makes it easier to distinguish whether there is damage to the material, workmanship or usage.

Check the care instructions and send photos and information about previous care to our customer service.
Direct heat, incorrect ironing or unsuitable washing programs can put a strain on finishes.

If cared for correctly, it will be checked whether there is a processing defect.

Take photos of the outer packaging, shipping label, inner packaging and damaged goods.
Keep everything until the clarification is complete.

Report the damage to us as soon as possible. Documentation makes it easier to coordinate with the parcel service.

Depending on the case, repair, replacement delivery, exchange, price reduction or refund can be considered.
Which solution is possible depends on the defect, availability and legal requirements.

Our customer service will inform you about the further process after the check.

We stock sports and leisure clothing as well as underwear for women, men, children and babies.
The range includes, among other things, T-shirts, polo shirts, sweatshirts, jackets, trousers, sportswear, nightwear and underwear.

You can find our current range directly in our online shop and seasonally in the trigema catalog.

Online shop, test stores and seasonal catalogs can have different ranges and stocks.
Not every item is available in every sales channel at the same time.

For a specific item in the test store, we recommend making a telephone inquiry with the item number, color and size.

The item number can be found on the product page, in the order confirmation and invoice and often on the label.
It is the safest information for inquiries and repeat orders.

When making an inquiry, add the color and size, as a model can be offered in several variants.

Variants that cannot be selected may currently be sold out, no longer in the range or not intended for the item.
Our product page shows the current available stock.

A fixed delivery date cannot be guaranteed for every variant.

Subsequent deliveries depend on the item, season, material and production planning.
A specific date is not published for every variant.

Check the product page again or ask our customer service, quoting the item number.

A reorder is possible as long as the model or a comparable item is still available.
Older items may have been replaced by new cuts, colors or qualities.

Send the item number, photo of the label or a previous order number to our customer service.

Display settings, brightness, light and camera can influence color reproduction.
Slight nuances are also possible between dyeing batches.

The color delivered should still correspond to the color described. Significant deviations can be checked.

Yes, colors, patterns, cuts and product groups sometimes change with the seasons.
We also carry permanently available or recurring basics.

You can find new products and current topics in our online shop, catalog and newsletter.

Sale or outlet offers can include reduced individual sizes, seasonal goods or selected remaining stocks.
Availability and price only apply while stocks last.

Reduced goods are generally subject to the same statutory warranty rights when purchased online.

The published return and cancellation conditions generally apply to reduced standard goods purchased online.
A price reduction alone does not exclude legal rights.

Personalized goods or goods excluded for other legal reasons remain excluded.

A binding reservation in our online shop is not generally guaranteed.
Goods in the shopping cart are not automatically reserved.

If a test store can stock an item at short notice, please inquire directly at the respective location.

Gift packaging can be offered in the shopping cart for selected items.
The available options appear directly in the ordering process.

If no selection is visible, gift packaging is not available for the current shopping cart.

Whether a greeting message is possible depends on the gift options currently offered in the checkout.
Check the selection in the shopping cart.

An order message is not automatically intended as a printed greeting card for the recipient.

Standard goods are ordered in the version offered, personalized goods are additionally designed individually according to your selection.
This means that processing times, the possibility of making changes and the right to return may vary.

Check all information carefully in the Shirt Designer before ordering.

Use the measurement table and the pattern description on the respective product page.
Measure your chest, waist, hips and, if necessary, height according to the instructions provided.

In addition, compare the values ​​with a well-fitting item of clothing and note whether the model has a classic, figure-hugging, casual or unisex cut.

We refer to body measurement data from an extensive German series measurement, which was evaluated by the Hohenstein Institute.
Dimension tables represent average values ​​and therefore contain usual tolerances.

The specific product fit can also be influenced by cut and material.

As a general guide, the following clothing sizes apply for women:

The measurement table and cutting description of the specific item take precedence.

As a general guide, the following clothing sizes apply for men:

Also check the product dimensions and the specified cut shape.

For children’s clothing, the clothing size usually corresponds approximately to the child’s height in centimeters.
Size 116, for example, is aimed at a height of 116 cm.

Age recommendations are only guidelines, as children grow differently.

A classic cut offers a balanced and comfortable width.
It is less tight than a figure-hugging cut and is usually designed for a timeless fit.

The actual width depends on the specific model and material.

A figure-hugging cut is closer to the body and is narrower than the classic fit.
If you are between two sizes or prefer more freedom of movement, you should compare the measurements particularly carefully.

Elastic materials can also influence the wearing comfort.

A figure-hugging cut is comfortable, slightly tailored and follows the shape of the body without being too tight.
It combines a well-groomed silhouette with freedom of movement.

Please note the individual product dimensions.

Casual and oversized models are deliberately cut wider and looser.
They can be more generous in the shoulders, chest, sleeves or length.

Choose the usual size for the intended look or compare the measurements if you want a closer fit.

Unisex items use a common fit and can appear wider, straighter or longer depending on your body type.
The size designation alone is therefore not always sufficient for selection.

Compare the bust width and length with a suitable item of clothing.

Cut, fabric weight, elasticity, material and intended use change the fit.
A figure-hugging T-shirt fits differently than a classic polo shirt or a casual sweatshirt.

Textile dimensional tolerances are also common. Always use the information provided on the individual item.

Lay a well-fitting garment flat on a flat surface without pulling.
For example, measure chest width from armpit to armpit, back length from the highest point of the shoulder and sleeve length along the seam.

Only compare measurements that are given in the same form on the product page.

For a closer fit, the smaller size may be more suitable, for more freedom of movement, the larger size may be more suitable.
Material, cut description and desired look are crucial.

If the fabric is not very elastic or there is uncertainty, more freedom of movement is recommended.

Yes, select women’s and men’s items are offered up to 5XL.
The available size range varies depending on the product.

Use the size filter and product page to check the current selection.

Whether special lengths are offered depends on the respective item and range.
Check the product name, filter and dimensions.

If no special length is mentioned, it is usually the regular version.

Use the laundry size and clothing information for the specific item.
Underwear should fit without cutting in or restricting freedom of movement.

For hygiene reasons, you should observe return conditions before removing a seal.

Yes, in our test stores you will receive personal advice and can try on available items.
This is particularly helpful if you have new cuts or are unsure between two sizes.

You can find a store near you using the Store Finder.

Our customer service can provide guidance based on the item number, body measurements and desired fit.
However, a binding fit guarantee is not possible due to individual body shapes.

Have your chest, waist, hips and body measurements ready.

The exact material composition can be found on the product page and on the care label in the article.
The specification of the specific product is always decisive.

You can find an overview of important material qualities under Materials at trigema.

Depending on the product, we use cotton, organic cotton, recycled cotton, polyester, recycled polyester, elastane and merino wool, among others.
There are also different blends and functional qualities.

Not every material is used in every item.

Single jersey is a finely knitted, smooth and usually light knitted fabric.
It is soft, slightly elastic and is often used for T-shirts, underwear and light tops.

Handle and stability depend on the fiber, yarn and basis weight.

Piqué has a finely structured, relief-like surface and is often used for polo shirts.
The structure makes the fabric appear non-slip and well-groomed.

Material composition and weight can vary depending on the model.

Fine rib is a finely ribbed, elastic knitted fabric with pleasant body contact.
It is often used for underwear, undershirts and body-hugging items.

The rib structure ensures natural stretch.

Double rib is stronger and particularly stretchy.
The product offers a robust, dimensionally stable structure and is often used for laundry or tight-fitting basics.

The actual wearing comfort depends on the material mix and workmanship.

Sweat is a knitted product with a smooth outside and, depending on the version, a soft or brushed inside.
It is suitable for sweatshirts, hoodies, jogging pants and leisure clothing.

Unbrushed versions appear lighter, brushed versions appear warmer.

When roughening, fibers on the inside are mechanically set up.
This creates a soft, warming feel.

The surface can change slightly over time due to wear and washing.

The grammage describes the basis weight of a fabric in grams per square meter.
A higher value can indicate a denser or heavier quality, but alone does not say everything about durability or warmth.

Fiber, knitting type and finish also influence the properties.

Organic cotton comes from controlled organic cultivation and is produced in accordance with the requirements of the respective certification.
We use it in selected products and collections.

You can recognize the specific certification on the product label and under Organic cotton at trigema.

The origin depends on the type of fiber and the respective product.
We process yarns from German and European spinning mills. The conventional cotton yarn comes from certified spinning mills in Germany, Austria and Turkey.

The organic cotton from which most of the products in our Organic & Recycled collection are made comes from a GOTS-certified family business in Turkey.

Recycled cotton is recovered from existing cotton material and reprocessed into fibers or yarn.
It can be combined with new fibers to achieve the desired quality and stability.

The exact proportion is in the product description.

recot² refers to selected qualities made from organic cotton and recycled cotton.
The specific mixture can vary depending on the item.

Therefore, always check the material information on the product.

Yes, selected functional and leisure items are made entirely or partially from recycled polyester.
Examples can be COOLMAX® or other functional qualities.

The exact recycled content is shown on the product.

COOLMAX® is a functional fiber or fiber technology that can wick moisture away from the body and support drying.
The specific performance depends on the fabric structure, fit and use.

Care for the item according to the label and avoid unsuitable additives that can impair function.

Yes, elastane is used in selected items when additional stretch and bounce is desired.
It is often found in close-fitting clothing, sporting goods or cuffs.

The proportion is determined by the material composition.

Yes, we carry selected products with merino wool.
Merino wool can have a temperature-regulating effect, absorb moisture and feel soft.

Please note the special wool care and the specific labeling of the item.

We state that the merino wool used has a documented “non-mulesed” origin.
The labeling of the respective product and the current certificate information are decisive.

Further information can be found under Certificates and standards.

The natural color is based on the original tone of the cotton fiber and does not require classic coloring for corresponding items.
Fine dark or light dots can be natural fiber components.

These visible subtleties are characteristic and not a quality defect.

Natural fibers, dye lots, yarn batches and mechanical equipment can cause minor differences.
Color, fabric weight and surface treatment also influence the feel.

You can complain about significant deviations from the product description or quality.

No, even with 100 percent cotton, the yarn, fiber length, knitting type, weight, finish and surface differ.
This can make a T-shirt appear lighter, heavier, smoother or more grippy.

Compare the quality designation and product details.

Depending on the activity, light, elastic or moisture-regulating materials are suitable for sports.
Cotton feels natural, functional fibers can dry faster.

Choose according to intensity, temperature, desired fit and care requirements.

The decisive factors are individual compatibility, material composition, processing and testing for harmful substances.
Many people prefer soft cotton qualities and seams that are as minimally irritating as possible.

If you have allergies or medical skin problems, you should have the material information checked by a doctor.

The care label for the specific item is always binding.
Material, color, finish and workmanship may require different programs and temperatures.

Sort laundry according to color and material and observe all care symbols.

Washing before the first long-term skin contact can be useful, especially for items close to the body.
Please note the care label.

For sensitive skin, a suitable, well-tolerated detergent is recommended.

The permissible washing temperature is stated on the care label.
It may vary even for similar items due to material, color or finish.

A higher temperature than specified may cause shrinkage, color loss or damage.

Wash and dry the item only according to the care label and avoid unnecessarily high temperatures.
Cotton can change due to moisture and heat.

After washing, carefully pull the item into shape and air-dry delicate items.

Only the dryer symbol on the label decides whether and at what temperature the item can be dried by machine.
High heat can stress fibers, elastane, prints and embroidery.

If in doubt, gentle air drying is the safer choice.

Observe the temperature points in the iron symbol and iron delicate items inside out.
Prints, embroidery, transfers and coatings should not be touched directly with the hot iron.

Use a protective cloth if necessary.

Turn the item inside out, select the intended program and avoid direct high heat.
Close zippers and Velcro fasteners on other clothing to avoid roughening the print.

Do not iron directly over the print.

Wash embroidered items according to the label and, if possible, inside out.
Avoid friction from open Velcro fasteners and do not pull on loose threads.

Embroidery should not be ironed directly at high temperatures.

For personalized clothing, the care instructions for the basic item and additional consideration for the finishing apply.
Wash inside out and check the position of the motif before ironing.

Personalization does not automatically change the permissible washing temperature.

Wash functional clothing according to the label, usually with a gentle program and suitable detergent.
Fabric softener can affect the moisture regulation of certain fibers.

Avoid high temperatures unless expressly permitted.

Use the intended wool or gentle program, low temperature and a suitable wool detergent.
Strong friction, temperature jumps and incorrect spinning can cause felting.

If possible, dry the item lying flat and in shape.

Avoid excessive heat, aggressive bleaching agents and unsuitable drying.
High temperatures can weaken the elastic fiber in the long term.

Follow the care label and do not wash the item hotter than specified.

Only use fabric softener if the material and care instructions allow it.
It can impair the properties of functional fibers, elastane or certain finishes.

A well-dosed, suitable detergent is often sufficient.

Sort by similar colors, turn the clothes inside out and use a suitable color detergent.
New intense colors should be washed separately for the first few washes.

Avoid long soaking and direct strong sunlight when drying.

Wash white items separately from colored laundry and respect the permissible temperature.
Only use bleach if the care symbol allows it.

Unsuitable products can damage fibers, seams and finishes.

Treat stains as quickly as possible and test stain removers on an inconspicuous area.
Do not rub sensitive fabrics aggressively.

Note the material, color and care symbol before using bleach or solvents.

Pilling occurs when loose fiber ends combine to form small nodules due to friction.
It can occur with natural and synthetic fibers and depends on the material, use and care.

Washing inside out, closed fasteners and lower friction can reduce formation.

Wash only when necessary, dose detergent correctly and avoid unnecessarily high temperatures.
Ventilation, gentle drying and professional repairs protect the material and shape.

Store clothing dry, clean and appropriate to the type of material.

A general repair service for all items is not shown as a standard service.
Small damage can often be professionally repaired by an alterations tailor.

If there is a possible defect in material or workmanship, our customer service should be contacted first.

Yes, in our Shirt Designer you can individually design selected items of clothing.
Depending on the item, desired texts, names, dates, fonts, embroidery colors, positions and motifs are available to choose from.

You can access the configurator via the trigema Shirt Designer.

Depending on the current range, you can choose from T-shirts, polo shirts, sweatshirts and other approved items.
Colors, sizes and cuts differ depending on the basic model.

Our available range is displayed directly in the designer.

Depending on the product, you can add a text of your choice, a name, a date or an embroidery motif offered.
You can also often select the font, embroidery color and placement.

The design is limited to the options offered in the configurator.

The private Shirt Designer only offers the motifs and design options provided there.
For your own company, club or team logo, contact trigema Business.

Further information can be found at trigema Business.

The available positions depend on the item and are displayed in the designer.
For example, chest, sleeves or collar are possible.

Not every position is technically feasible for every model.

The preview serves as an orientation for text, position and color combination.
Screen display, embroidery technique, material structure and size of the article can easily influence the real result.

Check the spelling and selected options particularly carefully.

Contact our customer service immediately if you notice an error.
A change is only possible as long as individual production has not yet begun.

A subsequent correction cannot be guaranteed.

Cancellation can only be checked before the individual production has begun.
After that, it may be impossible due to the customer-specific production.

Please contact our customer service immediately.

Individually refined items may require a longer processing time than standard goods.
The information in the designer, shopping cart and in the order confirmation is decisive.

In the case of a mixed order, joint shipping can be based on the personalized item.

No, clearly personalized items are excluded from regular cancellation and exchange.
This applies in particular to names, desired texts and individual motifs.

Please check the size and design carefully before purchasing.

Yes, an actual material, workmanship or personalization error can be complained about.
Send the order number, item number, photos and a precise description to our customer service.

The exclusion of the cancellation does not eliminate the legal rights in the event of a defect.

Observe the care label of the basic item and wash the clothing inside out if possible.
Avoid direct strong heat on embroidery, print or transfer.

Do not iron the finish immediately.

Yes, as long as the configurator allows individual design for each item.
Place each individually configured variant separately in the shopping cart.

Check all names, sizes and colors individually before sending.

For larger quantities, companies, clubs and teams, individual B2B offers make more sense than the private Shirt Designer.
Conditions depend on the item, quantity, finish and delivery date.

Request an offer via trigema Business on.

Yes, the Shirt Designer is suitable for individual gifts and small groups, as long as the motifs and texts offered are suitable.
For extensive series or your own logos, our business customer service is recommended.

Please plan sufficient lead time because of the individual production.

We describe the finishing as part of our own production in Germany.
Individual embroidery and other approved finishes are implemented in the operational production process.

You can find out more at Production process.

Use the branch finder and enter the city or postal code.
There you will find the address, telephone number, opening times and route planning.

You can access the location finder using the trigema branch finder.

We operate a nationwide network of test stores in Germany.
The number may change due to openings or changes.

The Branch finder shows the currently available locations.

The regular opening times can be found in the branch finder for each location.
Different times may apply on public holidays, during renovations or special promotions.

Check the location page or call the store before a longer journey.

Call the desired test store directly and state the item number, color and size.
Online inventory and store inventory may differ.

A reservation should be coordinated directly with the location.

Yes, available items can be tried on in the test store and selected with personal advice.
This is particularly helpful if you have new cuts or are unsure between sizes.

Our range may vary depending on your location.

A general click & collect service is not clearly stated on the service pages tested.
Therefore, only order for collection if this option is expressly offered in the checkout.

For a local reservation, contact the test store directly.

No, according to the information on our current returns page, online orders will not be exchanged via the test stores.
Use the online returns procedure.

The respective test store is responsible for goods purchased stationary.

Our gift vouchers can be redeemed in our online shop and in our test stores.
Different conditions may apply to promotional codes.

Bring the complete voucher code with you.

The available payment methods may vary depending on the location and cash register system.
If necessary, ask directly in the test store.

The payment methods in our online shop do not automatically apply unchanged in stationary stores.

Test stores can stock reduced items and outlet offers in addition to current collections.
Selection, sizes and prices differ depending on location and stock.

The branch finder lists the services of the respective store.

Yes, we publish seasonal catalogs with current articles and themes.
Depending on the edition, the catalog can be ordered or viewed digitally.

You can find our current selection under trigema catalog.

Open the catalog page and select the ordering option offered there.
Enter the required shipping address correctly.

If a printed catalog is not available, a digital edition can be offered.

Contact our customer service with your name and address and request that the catalog dispatch be stopped.
Please note that mailings that have already been prepared can still be delivered.

Our customer service is available Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:30 p.m. at +49 7475 88-0 and by email to bestellservice@trigema.de.

Yes, tell the ordering service the item numbers, colors, sizes and quantities from the catalog.
Availability will be checked when ordering.

Our customer service is Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:30 p.m. at +49 7475 88-0 and by email to bestellservice@trigema.de.

You can reach our customer service by phone, email or via the contact form.
If you have any questions about your order, please have your order number ready if possible.

Our customer service is available Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:30 p.m. at +49 7475 88-0 and by email to bestellservice@trigema.de. You can access the contact form via the link.

Provide your name, order number, item number and a short, clear description.
In the event of damage or technical errors, photos or screenshots will help.

Do not share complete card, account or password details by email.

Yes, we produce at the three locations Burladingen, Rangendingen and Altshausen in Baden-Württemberg.
The textile manufacturing process from the yarn to the ready-to-ship product is implemented in our own company in Germany.

The production process at trigema.

Our production sites are located in Burladingen, Rangendingen and Altshausen in Baden-Württemberg.
Our headquarters are in Burladingen on the Swabian Alb.

Various production, administration and logistics areas are bundled there.

We use this to describe the textile value creation from yarn to fabric, finishing, cutting and sewing to finishing and preparation for shipping in Germany.

The raw materials themselves, such as cotton or certain yarns, can come from international supply chains.

No, due to the climate, cotton does not grow in significant quantities in Germany.
We source fibers and yarns from selected supply chains and process them in our own German production sites.

The origin can vary depending on conventional cotton, organic cotton or recycled material.

We only use yarn from German and European spinning mills for processing.
We obtain our conventional cotton yarn from certified spinning mills in Germany, Austria and Turkey.

You can find the exact fiber and material composition of our items directly on the respective product.

The central steps are fabric production, textile finishing, cutting, assembly, finishing, quality control, storage and shipping.

Depending on the product, different machines, materials and finishing processes are used.

In the knitting factory, yarns are processed into knitted goods on circular knitting machines.
Different fabrics such as jersey, rib or piqué are created through yarn, binding and machine settings.

After fabric production, control and textile finishing follow.

The finishing gives the raw material its final properties, color, stability and surface.
This can include washing, bleaching, dyeing, drying, stabilizing, shrinking or roughening.

The specific process depends on the material and the desired quality.

The dyeing is carried out depending on the material and requirements using suitable industrial processes in our own equipment.
Recipe, temperature and process are tailored to the material and color.

Items in certain natural tones can be offered without classic dyeing.

Cuttings are prepared digitally, layers of fabric are laid out and precisely cut using computer-aided systems.
The planning should use material efficiently and prepare the parts for assembly.

Depending on the item, many layers of fabric can be processed at the same time.

During assembly, the cut parts are sewn into finished garments.
Different sewing machines and work steps connect shoulders, sides, sleeves, cuffs, collars and other details.

Expertise and handwork remain essential despite modern technology.

The production combines modern machines with qualified handwork.
Knitting, finishing and cutting are technically supported, while sewing, testing and many finishing steps require experienced employees.

Clothes are not created in a completely automated process.

Depending on the order, finishing includes, among other things, embroidery and various printing processes.
In the business customer area, screen printing, flocking, transfer, sublimation and digital printing are also mentioned.

Not every process is suitable for every fabric or every quantity.

Quality controls accompany fabric, cutting, sewing, dimensions, color and finishing.
Finished items are also checked before they are stored or shipped.

Despite controls, an individual error can occur and a complaint can be made to our customer service.

On our production side we quote an output of up to 20,000 clothing items per day.
The actual quantity depends on models, orders, material and production planning.

This number describes a possible daily output and not a constant quantity of each individual item.

No, production and range depend on demand, season, material availability and collection.
Basics can be produced on a recurring basis, while colors or special models are limited in time.

A sold-out item is therefore not automatically reproduced.

Digital cutting planning and optimized laying patterns help to use the fabric area as efficiently as possible.
Depending on the material, unavoidable leftovers can be collected and sent for further use or recycling.

The specific recycling differs depending on the residual material and quality.

After final inspection, the items are labeled, stored and made available for ordering or sale.
An order is then picked, packaged and handed over to the shipping service provider.

Personalized goods also undergo individual finishing.

Yes, we offer production tours at the headquarters in Burladingen.
Several stages of textile production are shown.

You can find dates and conditions under Production tour.

“Made in Germany” is an indication of origin and not an independent state quality seal.
What is crucial is that the essential production steps that determine the value justify the stated origin.

Additional certificates concern other aspects such as testing for harmful substances or production conditions.

We provide information on specifically named measures and product features, including production in Germany, energy supply, water, organic and recycled materials as well as certifications.
We do not derive a blanket environmental statement for each product from this.

You can see which information applies to an item by looking at the respective product description, material composition and certificate labeling. Further company-related information can be found in the Sustainability Report.

We carry out essential textile production stages at our locations in Germany and can therefore directly control internal production routes and quality controls.
This statement describes the production location and the operational organization, not automatically a lower environmental impact of each product.

Raw materials and yarns partly come from international supply chains. The environmental impact also depends on the material, production, use, care and service life.

According to our published information, our energy supply includes, among other things, combined heat and power and electricity from our own photovoltaic systems.
With combined heat and power, the heat generated can be used for operational processes.

Current information on systems and measures can be found under Environment and Resources.

Yes, we operate photovoltaic systems on company roofs.
In our published information, a roof area of ​​around 6,000 square meters is mentioned.

The actual electricity generation and internal internal consumption vary, among other things, with the season, weather and production requirements.

Water is used in particular when washing, dyeing and finishing textiles.
We describe technical systems and operational measures with which the use of water and energy in these processes is intended to be controlled and reduced.

Specific key figures, reference years and projects can be found in the current Sustainability Report.

Yes, selected items contain organic cotton from controlled organic cultivation.
The statement only applies to products in which organic cotton is identified in the material composition and, if necessary, by a specific certification.

Not every cotton product in our range is made from organic cotton. The information on the respective article is decisive.

Selected products contain recycled cotton or recycled polyester.
The specific recycled content and the complete material composition are stated on the respective product.

A recycling statement only refers to the stated material content and not automatically to the entire product or its complete recyclability.

We plan laying images digitally in order to use the fabric area as efficiently as possible when cutting.
Unavoidable cutting residues are separated according to material and usability and can be used for further use or recycling depending on their suitability.

Which recycling method is possible depends on the fiber composition, quality and condition of the remaining material.

No, not every product is developed or certified for a closed material cycle.
The recyclability depends, among other things, on fibers, material mixtures, seams, colors, accessories and finishes.

Statements about recyclability or a corresponding concept only apply to specifically labeled products that have been evaluated according to the respective criteria.

A Cradle to Cradle Certified® label applies exclusively to the specific certified products and the certificate level shown there.
Depending on the standard, material health, circularity, energy, water and social criteria are assessed, among other things.

Check the exact labeling, certificate level, validity and scope of application of the certification on the respective product.

When it comes to packaging and shipping, we consider, among other things, packaging material, package size, transport route and returns.
Statements about individual measures only refer to the specifically described packaging or shipping practice.

We do not make a blanket statement that every delivery is environmentally friendly or more sustainable than another form of shipping. We describe current measures in our sustainability information.

No, a general environmental assessment is not reliable without comparable data and a defined observation framework.
Distance, means of transport, parcel bundling, delivery route, returns and individual purchasing behavior have an influence, among other things.

A suitable product selection, avoided bad purchases and a long period of use can influence resource consumption regardless of the purchasing channel.

Observe the care label, wash only when necessary and avoid higher temperatures than specified.
Gentle drying, professional repairs and appropriate storage can support the service life.

Whether and to what extent this reduces the overall environmental impact depends on the product, use and other life cycle factors.

We publish information on production, materials, energy, water, resources and corporate responsibility in our sustainability report and on thematic company pages.

You can access the current publication via the trigema sustainability report. For key figures, please note the reporting year, reference value and described scope.

No, environmental, material and certificate information only applies to the products, measures or company areas to which they expressly refer.
Information on organic cotton, recycled materials, Cradle to Cradle Certified® or other seals must therefore be checked on a product-specific basis.

Production in Germany describes the location of essential production stages, but does not replace a product-specific assessment of material, life cycle or environmental impact.

We publish information about our production sites, selected yarn suppliers, raw material sources and certifications.
The scope and level of detail varies depending on the material, supply chain and product.

For appropriately labeled products, MADE IN GREEN product IDs can provide additional traceability information. The labeling of the specific item is decisive.

We mention, among others, OEKO-TEX® STANDARD 100, STeP by OEKO-TEX®, MADE IN GREEN by OEKO-TEX®, GOTS and the Green Button.
In addition, further evidence such as SEAQUAL or non-mulesed merino wool is described for selected materials or products.

Not every seal applies to every item. Check the specific product labeling under Certificates.

STANDARD 100 is a testing and certification system for textiles tested for harmful substances.
It includes components such as fabric, sewing thread, buttons and zippers in accordance with the criteria catalog.

The test does not automatically say that a product is made of organic or recycled fibers.

STEP evaluates production facilities in the areas of environmental management, chemical management, occupational safety, social conditions and quality management, among other things.

The seal refers to the certified production facility and not just to the article.

MADE IN GREEN labels textiles tested for harmful substances from certified production facilities and supports traceability.
A product ID or QR code can provide information on the production stages involved.

The label only applies to correspondingly identified products.

The Global Organic Textile Standard, GOTS for short, defines requirements for textiles made from organically produced natural fibers and takes processing as well as social and ecological criteria into account.

You can tell whether one of our items is GOTS certified by the specific product and certificate information.

The Green Button is a state German textile seal that combines requirements for companies and products.
It takes into account human rights and ecological care as well as recognized evidence.

The label only applies to the correspondingly designated products.

SEAQUAL stands for initiatives and materials in which plastic waste from maritime or coastal collection streams is included in recycling processes.

The specific material content and the product properties must be checked for the respective item.

“Non-mulesed” or mulesing-free means that the Merino wool comes from sheep on which the mulesing process has not been used.
During mulesing, skin folds are removed from the rear of lambs in order to prevent infestation by fly maggots. Since this procedure involves considerable stress for the animals, we at trigema only use non-mulesed merino wool.

Certificates have areas of validity, terms of validity and regular checking or renewal processes.
A logo on a general company website therefore does not replace the checking of the current certificate.

Current documents and areas of validity can be found on the certificate page or directly from the standard provider.

No, pollutant, organic, social or production certificates do not automatically mean climate neutrality.
Each seal evaluates a specific range of criteria.

Pay attention to the exact statement and avoid equating different standards.

No, OEKO-TEX® STANDARD 100 tests for harmful substances and is not a biofiber seal.
Separate information such as controlled organic cultivation or GOTS is relevant for organically produced natural fibers.

A product can carry several labels at the same time.

Depending on the marking, the number can be found on the product page, label, hangtag or certificate overview.
With MADE IN GREEN, there may also be a product ID or a QR code.

Our customer service can help with specific items using the item number.

For baby and children’s items, the specific OEKO-TEX® product class and item labeling is crucial.
Products with close skin contact are subject to particularly strict requirements within the standard.

Check the label of the respective item.

Use the certificate number, product ID or QR code and check these with the respective standard provider.
Pay attention to the validity period, certified company, production site and product area.

You can find our overview under Certificates and seals.

We are a German family business and manufacturer of sports and leisure clothing as well as underwear.
We produce entirely at three locations in Baden-Württemberg.

Our headquarters are in Burladingen on the Swabian Alb.

Our company history begins in 1919.
Josef and Eugen Mayer founded the company in Burladingen in 1919, from which our current trigema brand emerged.

The most important stages can be found in the trigema company history.

The name is derived from “TRIkotwarenfabrik GEbrüder MAyer”.
It is reminiscent of the historical company name and connects the roots of jersey production with the family name Mayer.

The brand has been further developed over the course of the company’s history.

Our headquarters are at Josef-Mayer-Straße 31-35 in 72393 Burladingen, Baden-Württemberg.

The central areas of our company and a significant part of production are located there.

Yes, we are a family business.
Responsibility has been passed down over several generations within the business family.

You can find current management information under About trigema.

According to the company, operational responsibility lies with Bonita Grupp and Wolfgang Grupp junior in the fourth generation.
Legal representation and company details may differ.

Binding current information can be found in the Legal notice and on the company website.

We are a family-owned company.
Our exact corporate structure and the persons authorized to represent us are listed in the current legal notice.

You can find this information under Legal notice.

We produce clothing for sports, leisure, everyday life and laundry areas.
This includes items for women, men, children and babies as well as customizable and business textile solutions.

Our range and collections change seasonally.

A central feature is the company’s own clothing production in Germany, from the yarn to the finished article.
There are also our own test stores, direct insights into production and a wide range.

Material, certification and specific properties remain product-specific.

Charly is our well-known company mascot and a long-standing advertising character.
The chimpanzee became particularly well known through television commercials before the Tagesschau.

You can find out more about the character at The trigema monkey Charly.

According to the company, the well-known television appearances of the advertising character began in the early 1990s.
Since 2018, Charly has also appeared as an animated 3D character.

The depiction has been modernized over time.

For many years we used a prominent advertising space directly in front of the Tagesschau.
The recurring spots with Charly strengthened brand awareness in Germany.

This form of advertising is a formative part of our brand history.

Our logo represents our company and its origins.
Depending on the collection, it is used visibly, discreetly or as a design element.

The brand name and logo may not be used for your own commercial purposes without permission.

We emphasize responsibility for production and jobs in Germany, long-term entrepreneurship and our own quality control.
These principles are explained on the company and sustainability pages.

Concrete measures should be evaluated based on the current reports.

Current topics appear in our online shop, magazine, newsletter and on the official social media channels.
Company announcements can also be published on press and career pages.

For external statements, pay attention to the official source and publication date.

We publish editorial articles on products, materials, companies, production, employees and campaigns.
Our magazine supplements the shop and company information.

However, the respective service pages apply for binding service or legal information.

Production and the stationary test store network are located in Germany, but our online shop also delivers to selected other countries.
Business customer offers may also be relevant beyond Germany.

Shipping and tax conditions depend on the destination country.

We sell our products via our online shop, our test stores and selected other sales channels.
Range, price and service conditions may vary depending on the channel.

In the event of a return or complaint, the respective seller is always the first point of contact.

Yes, we operate our own business customer area for companies, clubs, teams, authorities and organizations.
Textiles, advice, finishing and larger quantities are individually coordinated there.

You can find further information at trigema Business.

Yes, company logos can be implemented using suitable processes depending on the motif, item, material and quantity.
Before production, technical feasibility, position, size and colors are coordinated.

For a reliable calculation, the logo file and the desired items are required.

Yes, clubs and teams can request uniform clothing with a name, logo or other elements.
Depending on your needs, the selection ranges from leisure and sporting goods to polo shirts or sweatwear.

Number of pieces, mix of sizes and delivery date should be planned well in advance.

The B2B sector names, among other things, embroidery, screen printing, flock, transfer, sublimation and digital printing.
The appropriate process depends on the motif, material, number of pieces, color range and desired effect.

Not every process is possible on every item.

Embroidery looks high-quality, three-dimensional and is particularly suitable for logos, names and smaller motifs.
It is often used on polo shirts, sweatshirts, jackets and stronger materials.

Very fine details or large areas may require technical adjustment.

Screen printing is particularly suitable for clear motifs and larger quantities.
The color is applied using separate screens, which is why the number of motif colors and edition influence the calculation.

Material and motif must be suitable for the process.

Flock creates a velvety, slightly raised surface.
The process is often suitable for lettering, numbers and clear areas.

Very delicate details can be limited.

When transferring, a motif is transferred to the textile via a carrier material and heat.
The process can be suitable for smaller editions, names, numbers or multi-colored motifs.

Care and ironing must be coordinated with the finish.

Sublimation transfers dye in gaseous form into suitable polyester fibers.
This can create a permanently integrated, barely noticeable motif.

The process can only be used for suitable materials and mostly light primary colors.

Digital printing enables detailed and multi-colored motifs without having to create a separate screen for each color.
It can be suitable for smaller runs or complex images.

Results and durability depend on the textile, pre-treatment and printing process.

Minimum quantities depend on the item, finish and desired process.
Some solutions are already suitable for smaller quantities, others only become economical with larger runs.

Have an individual offer created for you.

The B2B sector specifies staggered conditions that depend on the order value, quantity and product.
A flat-rate discount cannot be guaranteed without a specific request.

Offers should include the items, sizes, quantities and finish in full.

Sample or trial orders can be coordinated with business customer service.
They help with size selection, material testing and approval of the finishing.

Sample conditions and costs depend on the project.

For clean refinements, vectorized files such as AI, EPS, PDF or SVG are often useful.
For image motifs, high-resolution raster data may be required.

The department checks whether the file needs to be prepared for the selected process.

Yes, variable names and numbers can be implemented depending on the process and order.
This requires an error-free list with an assignment to the item and size.

Check the data carefully before releasing it for production, as individual goods cannot be returned as normal.

The delivery time depends on item availability, quantity, release, finishing and season.
Standard goods without finishing can be available quicker than an individually produced series.

Please state a fixed event date when making your inquiry and plan sufficient lead time.

Depending on the range, items made from organic cotton, recycled fibers or with certain certificates are available.
The selection must match the use, care, finishing and budget.

Have the specific material and certificate details confirmed in the offer.

Send the item request, quantity, sizes, colors, logo, finishing position and desired delivery date.
The more complete the information, the more precise the advice and calculation can be.

To do this, use trigema Business.

Current vacancies are published in the careers area.
There you can search by field of activity, location and type of employment.

You can access the area via Jobs and careers at trigema.

We employ people in textile production, technology, logistics, sales, e-commerce, IT, administration, marketing and other areas.
The specific needs are constantly changing.

Current positions and requirement profiles are in the job advertisements.

Yes, we provide training in various commercial, technical, commercial and digital professions.
The careers section shows which training positions will be offered in a given year.

Apply within the specified deadlines with complete documents.

Internships may be possible depending on the area, location, duration and available supervision.
Student internships, voluntary internships and compulsory internships have different requirements.

Use the careers page or send a specific request with a period and desired area.

Whether and which dual study programs are offered depends on the current training program.
Binding information can be found in the respective advertisements.

If there is no advertisement, you can ask the career department about future opportunities.

Use the application method mentioned in the job advertisement and submit a cover letter, CV and relevant certificates.
Clearly refer to the position and location.

Files should be legible, complete and meaningfully named.

An unsolicited application can make sense if your profile fits production, trade, technology or administration and no specific position is advertised.
State your desired area, location, qualifications and possible starting date.

A vacant position cannot be guaranteed.

Jobs exist, among others, at the production sites in Burladingen, Rangendingen and Altshausen as well as in our test stores.
Other locations depend on the advertised position.

The specific location is stated in the job advertisement.

Yes, production tours are offered at the headquarters in Burladingen.
The tour provides insights from the knitting factory through equipment and clothing to finishing.

Appointments and bookings can be found under Production tour.

We currently estimate a duration of approximately 90 minutes.
The schedule and duration may change depending on the group, production and organizational conditions.

Plan additional time for arrival and registration.

According to current information, tours are intended for groups of around 10 to 50 people.
Individuals can take part depending on the dates offered.

Please clarify larger groups or special requirements in advance.

The current page states a price of 5.00 euros per participating person.
Prices and conditions can be adjusted.

The information provided when booking the appointment is decisive.

If desired, the tour can be described as largely barrier-free or almost barrier-free.
Individual production areas may have structural restrictions.

Please inform us of any mobility, hearing, visual or accompanying needs when registering.

Photo and video recordings may be restricted in production areas.
Follow the instructions of the tour and obtain permission before recording people or operational processes.

Trade secrets, data protection and occupational safety have priority.

Describe the medium, topic, publication period and required information as specifically as possible.
Use the official contact form and choose an appropriate subject.

You can access the contact form via the link.

Inquire about the purpose of use, medium, time period and desired motif for corporate communications.
Images and logos may only be used to the approved extent.

Source information, copyrights and trademark guidelines must be adhered to.

Sponsorship requests can be checked, but support is not generally guaranteed.
Describe the organization, project, target group, reach, time period, consideration and desired scope.

Send the request early via the official contact channel.

Convey a clear concept with the goal, channels, target group, usage rights, time period, services and references.
In the case of photo and video productions, usage rights and portfolio usage in particular must be clarified in advance.

Product provision or remuneration will only take place after individual agreement.

Requests can be checked individually, but there is no general right to support.
Explain the purpose, region, target group, required service and organizational framework.

trigema Business is the right contact for pure textile orders with a logo.

Groups from schools, training courses and clubs can be requested as part of the available tours.
Specify age, group size, accompanying persons, desired appointment and special requirements.

The duty of supervision remains with the responsible accompanying persons.

Our current terms and conditions are located in the legal area of ​​our online shop.
They contain, among other things, information on contract conclusion, delivery, payment, cancellation and warranty.

You can access the trigema terms and conditions via the link.

The legal notice states the legal provider, address, authorized representative and other mandatory information.

You can access the Legal notice via the link.

We provide a sample cancellation form in the legal area.
It can be used, but the declaration of cancellation is also possible in another clear form.

You can access the cancellation form via the link.

We provide a designated reporting channel for information about possible violations of the law or rules.
Use the whistleblower form published in the legal area and follow the procedural instructions there.

Our customer service is responsible for normal order or product questions.

The FAQ explains processes in an understandable form, but does not replace Terms and Conditions, cancellation policy, privacy policy or product-specific conditions.
In the event of deviations, the current binding document applies.

Prices, deadlines, shipping countries and services can be adjusted.

The privacy policy explains which personal data is processed, for what purposes this happens and what rights you have.

You can access the privacy policy via the link.

Under the legal requirements, you have rights to information, correction, deletion, restriction, data portability and objection.
In addition, consent can be revoked in the future.

Details and contact details can be found in the Privacy policy.

Send a clear request to the contact named in the privacy policy.
Additional information may be required for identity verification so that data is not passed on to unauthorized persons.

Only provide the information that is necessary for the assignment.

You can request the deletion of personal data under the legal requirements.
Statutory retention obligations, open contracts or legal claims may prevent immediate, complete deletion.

A customer account will be deleted via our customer service.

Cookies and similar technologies are used for technical functions and, depending on your consent, for other purposes.
You can manage optional categories via the consent or cookie banner.

Necessary cookies may be required for the shopping cart, login and checkout.

We are obliged to take into account the relevant legal requirements for digital accessibility.
Actual usability may vary depending on the function, aid and technical implementation.

Report specific barriers using the contact form so that they can be checked.

Describe the affected URL, the work step, the device and tools used as well as the specific difficulty.
A screenshot or a short screen recording can be helpful.

Also state which alternative contact or ordering option you need.

Yes, our order service can support you by telephone or email.
Have the item number, color, size, quantity and delivery address ready.

Our customer service is Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 3:30 p.m. at +49 7475 88-0 and by email to bestellservice@trigema.de.

Shopping cart, registration, payment redirect and security may require technically necessary cookies or local storage functions.
If these are completely blocked, the ordering process may be aborted.

Allow necessary functions for trigema.de and reload the page.

Use a current version of a popular browser such as Chrome, Edge, Firefox or Safari.
Outdated browsers cannot fully support modern security, payment and viewing features.

Enable JavaScript and necessary cookies.

Check internet connection, browser updates and possible errors and reload the page.
If necessary, clear the cache and cookies for the page or test a private browser window.

If the error persists, send the screenshot, time, device, operating system and browser to our customer service.

First check whether there is an order number, confirmation email or payment.
Do not immediately send the same order several times.

If the status is unclear, contact our customer service with the time, amount and email address used.

An expired session, deleted cookies, browser change or prolonged inactivity can reset the shopping cart.
Items that are no longer available can also be removed.

If possible, complete the order in the same session.

Check whether the color, size and quantity are completely selected and available.
Reload the product page and, if necessary, reduce a quantity that is too high.

If the problem persists, test a current browser or report the error with the item number.

Pop-up blockers, cookie settings, expired sessions or a lost connection can affect the redirection.
Restart the checkout after checking that no order has been created.

If a charge is possible, contact our customer service before repeating.

The label is often provided as a PDF and requires a suitable display or PDF reader.
Download the file again or try a different browser.

Check whether downloads and new windows are blocked.

Send a short step-by-step description, screenshot, exact time, page or item number, device, operating system and browser.
Remove sensitive payment or access data from the image.

This information will help make the error reproducible.

Check the sender address, language, links and unusual payment requests.
We will not ask you for your password or full card and account access details by email.

If in doubt, open the shop manually via trigema.de and ask our customer service.

The address should start with https:// and belong to the official domain trigema.de.
A lock symbol shows an encrypted connection, but alone does not guarantee the authenticity of every message.

Never enter payment details via unknown links.