Frequently tweeted questions

There may be several reasons for this. Check your entered email address for spelling errors.

If this does not lead to a result, you may never have created a TRIGEMA account. However, you can easily catch up here or create a new account during the order process!

[email protected] or by phone at +49 7475 88-0

Unfortunately it is not possible to delete the customer account by yourself

Please Contact here our order service
by mail [email protected] or by phone
at +49 7475 88-0

If you do not want to receive any more newsletters from us, you can simply unsubscribe on this page Simply enter your e-mail address in the appropriate field and click on send. If you have more than one e-mail address, be sure to indicate the address at which you receive our newsletter received.

Of course, our customer service will also be happy to help you. You can reach by e-mail to [email protected] or by phone at +49 7475 88-0

Please check the spam folder of your e-mail provider, possibly the confirmation has been sorted out incorrectly. You can also add bestellservice@trigema. de to your address book to prevent our emails from being mistakenly recognized as spam.

If you have created a TRIGEMA account, please log in and check that the e-mail address has been spelled correctly and that the order is listed there under "My orders". If this is not the case, please repeat your order or contact our customer service.

Please note that we do not automatically confirm orders by e-mail. If you would like a confirmation, please let our service staff know when placing your order.

If you have not received a confirmation and you did not see a confirmation page with your order number or a blank page at the end of the order process, there is probably a technical error. In this case, please repeat your order or contact our customer service. You can reach them by e-mail at [email protected] or by phone at +49 7475 88-0

Of course this is possible, just contact our customer service. You can reach them by e-mail at [email protected] or by phone at +49 7475 88-0

Please note , that we ship your order as soon as possible, usually within one working day. If this has already been handed over to your chosen shipping service provider, it is unfortunately no longer possible to change it!

You can easily create your own return label Here.

Please enter your order number and postal code. Your personal return slip will then be issued.

You can easily find a test store near you with our store finder
We look forward to your visit! If the route is too far for you, you can of course conveniently in our online shop, by e-mail to [email protected] or by phone at +49 7475 88-0 bestellen.

Of course! We produce exclusively at our 3 production sites in Baden-Württemberg: Altshausen, Burladingen and Rangendingen.

If you want to convince yourself of a textile production - from yarn to the finished product 100% Made in Germany - you are welcome to sign up for a factory tour.

The dimensions of our articles refer to the series measurement from the year 2008. Using state-of-the-art 3D body scanner technology, representative measurements were carried out on women, men and children between 6 and 87 years of age. In total, more than 13,000 people took part in this study in Germany. These were measured in four positions (three standing and one sitting).

The Hohenstein Institute analysed the results and developed body measurement statistics and measurement tables. These result in our sizes.

On each of our product pages you will find one of these size charts, with which you can easily find your suitable size. Since these are average values, we also provide tolerance values in our tables.

TRIGEMA scale table
The size chart helps you to choose the right sizes.
Please pay attention to the cut description of the article when ordering

Women (body size normal)

Man (body size normal)

Children (body size normal)